Any doubts? We can talk.
Optical fiber can be defined as the transmission of information through a glass or plastic filament through which laser or LED light pulses travel containing the data to be transferred.
Through this light transmission, information can be sent and received at a high speed through the cable, safe from electromagnetic interference and with speeds much higher than those of radio.
All this is what allows us to telecommunicate with almost no loss of information and to establish high performance and long distance networks.
What are the main benefits of fiber optics compared to other telecommunication systems?
In Closeness we offer you high quality optical fiber as we were pioneers in offering 50 MB symmetrical in the municipality of Benissa while other companies only offered ADSL. Until a few years later, when the deployment was made in the towns of Teulada-Moraira both in the town center and in urbanizations. At present we have a speed of up to 1000 MB connection.
From the moment of the contracting we can take between 24 and 72 hours to install the fiber or wifi. It all depends on the number of installations we have at that time.
Once you have your appointment and, as long as the installation is possible in your home, the implementation will be between 1h – 2h. When the technicians leave, everything will be activated so that you can start enjoying the services at the same time.
To check the real speed of your internet line, we recommend you before performing the test:
If after finishing the speed test, the results obtained are not as expected, you can contact our technical support team attaching a screenshot of the test at email@example.com and we will try to resolve the issue as soon as possible.
Please note that the results depend on many factors. If you want to check your contracted plan or resolve any other questions you can contact our customer support team at firstname.lastname@example.org.
You can do the test in this link: https://www.closeness.es/en/speed-test/
To check the access speed that our computers have, we must access the network card of our computer.
First, we take as an example a Windows 10 computer as this is the most common system.
ACCESS TO THE NETWORK CARD IN MAC:
The speed will depend on the contracted plan. If, for example, the rate you have is 1000mb fiber optic, this means that the connection can reach this speed.
Does this mean that the “data” will run out during the month? No, what this number indicates is the speed at which you can navigate, but you will be able to enjoy the connection during the whole month in an unlimited way both in the optical fiber option and in the wifi options.
Although there are currently several municipalities that have Closeness optical fiber, there are many rural or scattered areas that currently can not have this technology and can receive our connection via WiFi (satellite) through an antenna.
Check the coverage!
If fiber does not reach your home, check our wifi coverage. the best alternative to fiber for areas without access to it!
We are used to the fact that Internet connections (especially ADSL connections) require the installation of a landline for their operation.
Currently, and due to the fact that optical fiber does not work through copper cables, it is not necessary to contract a landline to be able to enjoy Internet at home.
In any case, in Closeness we have plans for fixed lines and we have a choice whether you want to keep your old phone number or if you need a new number.
These are the two plans we can offer you (both for fiber or wifi connection):
If you have noticed something strange in the connection or you feel that the wifi is going too slow, probably someone is trying to connect to your network.
Please contact our support team at email@example.com indicating your name, surname and ID number (the same as in the contract) and ask them to change your wifi network name and password for better security.
If you want to contract the services of Closeness and you don’t know how to do it, here are the options for you to choose the one that best suits your needs:
Come to one of our offices in Moraira, Teulada or Benissa to receive information or to contract the services.
You can also contact us at the telephone number 96 527 16 00 or by email firstname.lastname@example.org
For a greater comfort, you can make the proceedings by email.
If you are unable to do either of the two previous options, we have a sales team that can come to your home and make the necessary arrangements.
As soon as you have signed the contract, our team will contact you to inform you about the day and time when the installation will take place.
Once you have the services activated with us, do not forget to contact your previous operator to cancel your internet contract with them.
Nothing has ever been so easy!
We only need you to bring your DNI/NIE/PASSPORT with you to verify your personal data and an active European bank account.
Whether the contract is for fiber or wifi you have the option to choose the service with or without permanence but the cost of the installation will be higher if you choose the ‘without permanence’ option. Why? The permanence is established in the wifi or optic fiber internet service because its installations entail a high cost that the company has to pay almost in its entirety. Therefore, the installation price will be established according to the address where the installation is made, the complexity of the installation and the duration of the contract.
The mobile and fixed lines that are not included in a pack with internet do not acquire any permanence. You can cancel them whenever you want.
Contact us to know all the contracting options we offer.
Without fiber coverage in your home? Don’t worry! With our new wireless connection system you will be able to enjoy a high quality and secure internet service.
A system that has equipment with much narrower channels that allow not saturate the spectrum and achieve greater resistance to interference, offering better spectral efficiency and greater robustness.
How does it work?
It is a wireless connection system that allows wireless connection of devices to a router, which is responsible for transmitting the signal to these devices connected to the network. This router, at the same time, will be connected by cable to the antenna, in charge of receiving the satellite signal and transmitting it to the client.
What WiFi signal strength do we offer at Closeness and in which area could it be installed?
Check our wifi plans:
Areas with wifi coverage:
At Closeness we can not only offer you internet at home, we also have plans for mobile lines so that all your services are connected to us.
What do you need?
DNI/NIE/PASSPORT to check your personal details and an active European bank account.
Also, always bring your sim card with you because in case the line is prepaid with your current operator we will need the identification number of the card (ICC).
We are a mobile operator with a great background and experience in the sector that will allow you to navigate at high speed with coverage in any corner of the country and Europe (with roaming activated) as with any other company.
First of all, check our packs https://www.closeness.es/en/fiber/ and once you know which one best suits your needs, you can contract it by contacting us.
The registration process is very simple, once you have your signed contract, we will call you to give you an appointment for the installation. Once installed, we will request the portability of your mobile line. This usually takes between 24h – 72h. The technician will be in charge of giving you the sim card on the day of the installation.
Finally, you will receive an email with the portability date so you can change the sim card and not be left without service at any time.
What information will we need to ask your current operator for the mobile line?
Name, surname and ID/NIE/PASSPORT… of the person who owns the line.
In addition, we also need the identification number of your sim card (ICC). This is almost always printed on the sim card and usually consists of 19 digits.
How long does it take for a portability to become effective?
From 24 to 72 hours.
What information do we need to register a new mobile line?
We will simply need you to bring your ID/NIE/Passport with you in order to sign up.
How long does it take to create and register a new mobile line?
A minimum of 15 minutes and a maximum of 1 hour. In the blink of an eye you will be able to start using your new line.
SAVE CONTACTS IN ANDROID:
It is recommended to store the information in the device’s own memory so that all data is recorded on the phone.
SAVE CONTACTS ON IPHONE:
Just like on an Android system, you must save the contacts on the device itself or in the cloud so you don’t lose them when you change the card.
You can remove the sim card and check that the contacts have been saved correctly where you have indicated.
Who hasn’t ever run out of mobile data when the month is about to end?
Contact us and in 15 minutes you will have internet back so you can continue surfing the web without any problems. And don’t worry about the payment! The amount will be charged on your next month’s bill.
What are these bonuses?
1GB ADDITIONAL BONUS
3GB ADDITIONAL BONUS
5GB ADDITIONAL BONUS
Although the bonuses are not automatically renewed, you can apply as many as you want per month.
If this is not enough for you and you think that your plan is not right for you, you can change it at any time for a higher one with many more GB to surf the web without any problems during the whole month.
Do you need to call outside Spain but you don’t have a plan that includes international calls?
Contact us and we will give you the best options in international rates. Check them out on our website.
If you don’t need so much, we propose you our international bonuses to enjoy during the time you choose (1 month, 2 months…) because it renews automatically so you don’t have to do anything.
INTERNATIONAL BONUS 100 MINUTES
INTERNATIONAL BONUS 300 MINUTES
INTERNATIONAL BONUS 600 MINUTES
Stay connected even when you are outside Spain!
To be able to continue using your phone anywhere in the world, companies establish agreements with operators in other countries to allow them to use their networks. This way, when you are outside Spain, you will be using a phone network that is not your own.
In which countries can I use my cell phone?
ZONE 1 (EUROPEAN UNION):
Since 2017 an agreement was reached between the members of the European Union and roaming was eliminated, that is, if you are in any of the countries we list below you will be able to call Spain with the same conditions of your contracted plan.
If your plan has unlimited national calls, you will be able to continue calling to Spain unlimited and surfing as if you were at home. Calls to the country where you are (or to other countries) will be billed according to the established rate. If your plan has international calls included, you will call with the same conditions.
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom of Great Britain and Northern Ireland and United Kingdom of Great Britain and Northern Ireland.
ZONE 2 (REST OF EUROPE AND OTHER COUNTRIES):
In this zone prices are based on the standard rate applied.
Albania, Andorra, Bosnia and Herzegovina, Faroe Islands, Kosovo, Serbia, Monaco, Macedonia, Montenegro, Switzerland and Turkey.
Algeria, Morocco and Tunisia.
Bermuda, Canada, the United States and Puerto Rico.
ZONE 3 (REST OF THE WORLD):
In this zone prices are based on the standard rate applied.
Asia, Rest of Africa, Rest of America, Rest of Europe and Oceania.
If you want to know more about roaming prices, please contact us at 965271600 or email@example.com so we can help you.
Activating roaming is very simple and will only take a few minutes.
The APN is the access point needed to establish the internet connection between the mobile device and the operator.
It is normally configured automatically when the SIM card is inserted in the device. If your cell phone cannot be activated automatically, we explain how to configure it manually in the different operating systems.
ANDROID (versions 2.3 and 4.4)
ANDROID (versions 5.0 and 5.1)
In order to activate or deactivate the voicemail of your cell phone, please contact us and we will set it up for you immediately.
To listen to voicemail messages you must call 242 from your mobile line.
If you are prompted for an access code to access the options, dial 0000.
Once you have been able to access, follow these steps to perform the different options offered.
FORWARDING FOR ALL CALLS
To activate it enter *21* phone number (to which you want to forward the call), add # after the number and press the call key.
To desactivate it dial #21# and press the call key.
FORWARD IF NUMBER IS BUSY
To activate it enter *67* phone number (to which you want to forward the call), add # after the number and press the call key.
To deactivate it enter #67# and press the call key.
FORWARD IF YOU DO NOT ANSWER THE CALL
To activate it enter *61* phone number (to which you want to forward the call), add # after the number and press the call key.
To deactivate it enter #61# and press the call key.
FORWARDING IF THE PHONE IS SWITCHED OFF OR OUT OF COVERAGE
To activate it enter *62* phone number (to which you want to forward the call), add # after the number and press the call key.
To deactivate it enter #62# and press the call key.
To prolong the ring tone enter **61* phone number ** ring tone time in seconds # and press the call key.
MISSED CALL ALERT
To activate, enter *67*556#.
To deactivate, enter #67#.
To activate this option, enter *43# and press the call key.
To deactivate, enter #43#.
To call with this option you must enter #31#, the number you wish to call and press the call key.
If you want to enjoy all the contents on demand from any device and wherever you are, contract Closeness TV and we will offer you this and much more.
In addition, you will be able to easily access and find all content through the application and its interactive menu.
If you do not have a Smart TV but you would like to contract this service we give you the option to rent or buy a decoder to access the content in the same way.
Contact us to learn more about the available options and prices.
If you need help with the internal configuration of any of the devices you have at home such as computers, alarm systems, printers, etc. please contact the person in charge or the IT specialist.
Closeness does not provide assistance in this type of configurations specific to each device or system.
Lunes a Viernes:
09:00 a 14:00 – 16:00 a 19:00